Appointment Policy:

At The Med Spa Dothan, we are committed to providing a smooth and enjoyable experience for every guest. To protect the time of our clients and providers, please review our appointment policies below.

Booking Appointments:

Appointments may be scheduled online, by phone, or in person.

Certain services may require a deposit.

Cancellations, Rescheduling & No-Shows:

We understand that plans can change. However, last-minute adjustments impact our team and other clients on our waitlist.

Cancellations & Rescheduling:

Must be made at least 24 hours prior to the appointment time.

Changes made within 24 hours may incur a 50% late-cancellation fee.

No-Shows:

Missing an appointment without notice will result in a 50% no-show fee.

After two no-shows, prepayment for future services may be required.

Frequent Rescheduling:

Clients who repeatedly cancel or reschedule—especially within 24 hours—may be asked to:

Pay a 50% deposit for future appointments, or

Prepay the full service amount.

This allows us to offer availability to clients who are ready and able to attend their scheduled visits.

Late Arrivals:

Arriving 10 minutes or more past your scheduled time may require the service to be shortened or rescheduled.

Full service fees may still apply.

Sick Policy:

If you are feeling unwell:

Please notify us as soon as possible to reschedule.

Fees are typically waived for legitimate illness when communicated promptly.

Repeated last-minute “sick-day” reschedules may require a deposit.

Payment & Refunds:

Payment is due at time of service.

All skincare, injectables, and service sales are final and non-refundable.

Store credit may be issued at management’s discretion.

Courtesy & Professionalism:

We are dedicated to maintaining a positive, respectful environment for our guests and staff. Disruptive or inappropriate behavior may result in dismissal from the practice.