Appointment Policy:
At The Med Spa Dothan, we are committed to providing a smooth and enjoyable experience for every guest. To protect the time of our clients and providers, please review our appointment policies below.
Booking Appointments:
Appointments may be scheduled online, by phone, or in person.
Certain services may require a deposit.
Cancellations, Rescheduling & No-Shows:
We understand that plans can change. However, last-minute adjustments impact our team and other clients on our waitlist.
Cancellations & Rescheduling:
Must be made at least 24 hours prior to the appointment time.
Changes made within 24 hours may incur a 50% late-cancellation fee.
No-Shows:
Missing an appointment without notice will result in a 50% no-show fee.
After two no-shows, prepayment for future services may be required.
Frequent Rescheduling:
Clients who repeatedly cancel or reschedule—especially within 24 hours—may be asked to:
Pay a 50% deposit for future appointments, or
Prepay the full service amount.
This allows us to offer availability to clients who are ready and able to attend their scheduled visits.
Late Arrivals:
Arriving 10 minutes or more past your scheduled time may require the service to be shortened or rescheduled.
Full service fees may still apply.
Sick Policy:
If you are feeling unwell:
Please notify us as soon as possible to reschedule.
Fees are typically waived for legitimate illness when communicated promptly.
Repeated last-minute “sick-day” reschedules may require a deposit.
Payment & Refunds:
Payment is due at time of service.
All skincare, injectables, and service sales are final and non-refundable.
Store credit may be issued at management’s discretion.
Courtesy & Professionalism:
We are dedicated to maintaining a positive, respectful environment for our guests and staff. Disruptive or inappropriate behavior may result in dismissal from the practice.
